Skills & Competencies for Customer Service Desk Clerk - Grocery Store
Customer Service Desk Clerk - Grocery Store job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Customer Service Desk Clerk - Grocery Store
Responsible for assisting patrons at the customer service desk within a grocery store.
JOB RESPONSIBILITIES for Customer Service Desk Clerk - Grocery Store
Initiates returns, resolves customer issues or escalates complaints to management as appropriate. May be responsible for selling novelty or non-perishable items.
Customer Service Desk Clerk - Grocery Store SALARY RANGE
BASE 50%
$31,706
TOTAL 50%
$31,762
Job Level
A01
Job Code
SM15000374
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager
Customer Service Desk Clerk - Grocery Store Skills and Competencies List
6 hard skills or competencies (industry competencies) for Customer Service Desk Clerk - Grocery Store
1
Industry Competency –
FDA Food Code Compliance
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Cites how the Food and Drug Administration (FDA) ensures proper handling, storage, cleaning, and sanitation procedures.
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Level 2 Behaviors
(Light Experience)
Follows cleaning and sanitization protocols for equipment, utensils, and surfaces that come into contact with food.
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Level 3 Behaviors
(Moderate Experience)
Assesses food records, logs, and other documentation to confirm adherence to food safety guidelines.
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Level 4 Behaviors
(Extensive Experience)
Analyzes data on food-related illnesses, inspection outcomes, and safety indicators to identify compliance failures.
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Level 5 Behaviors
(Mastery)
Develops a monitoring system to track critical control points, such as food storage temperatures and cleaning schedules.
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2
Industry Competency –
Retail Industry
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Defines the importance of effective merchandising strategies in boosting retail sales and profit margins.
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Level 2 Behaviors
(Light Experience)
Assists customers with product inquiries by providing information about features, pricing, and availability.
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Level 3 Behaviors
(Moderate Experience)
Addresses intricate complaints and concerns effectively to ensure customer satisfaction and retention.
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Level 4 Behaviors
(Extensive Experience)
Contributes to the development of retail pricing strategies to maximize profitability and competitiveness.
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Level 5 Behaviors
(Mastery)
Champions the adoption of predictive analytics to optimize pricing, inventory management, and marketing strategies.
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3
Customer Service Desk Clerk - Grocery Store
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Customer Service Desk Clerk - Grocery Store
Proficiency Level - 4
5
Competency for -
Customer Service Desk Clerk - Grocery Store
Proficiency Level - 5
4 general skills or competencies (Job family competencies) for Customer Service Desk Clerk - Grocery Store
1
Job Family Competencies –
Returns Processing
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Describes the application of accurate returns processing.
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Level 2 Behaviors
(Light Experience)
Adheres to our policies and standards in processing customer returns.
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Level 3 Behaviors
(Moderate Experience)
Coordinates with colleagues in reviewing returns processing activities and evaluating output.
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Level 4 Behaviors
(Extensive Experience)
Creates innovative solutions to resolve and mitigate complex and advanced issues on customer returns.
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Level 5 Behaviors
(Mastery)
Adapts best practices in returns management to process customer returns and reduce return reasons.
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2
Job Family Competencies –
Customer Engagement
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites the different types of customer engagement strategies and their impact on customer loyalty.
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Level 2 Behaviors
(Light Experience)
Addresses clients issues or complaints in a prompt and empathetic manner.
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Level 3 Behaviors
(Moderate Experience)
Analyzes customer behavior data using CRM systems to identify current levels of customer engagement and experience.
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Level 4 Behaviors
(Extensive Experience)
Creates training programs to guide teams in delivering effective customer engagement techniques.
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Level 5 Behaviors
(Mastery)
Champions the use of AI-powered chatbots or predictive analytics to enhance customer interactions.
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3
Customer Service Desk Clerk - Grocery Store
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Customer Service Desk Clerk - Grocery Store
Proficiency Level - 4
5
Competency for -
Customer Service Desk Clerk - Grocery Store
Proficiency Level - 5
8 soft skills or competencies (core competencies) for Customer Service Desk Clerk - Grocery Store
1
Core Competencies –
Products And Services
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Cites examples of how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Describes our organization's current marketing campaign.
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Level 3 Behaviors
(Moderate Experience)
Announces and explains updates of products and services and delivery.
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Level 4 Behaviors
(Extensive Experience)
Enhances employees' understanding of several sets of interrelated products and services and their interdependence.
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Level 5 Behaviors
(Mastery)
Conceives and plans our business’s future structure according to the target market and P/S strategy.
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2
Core Competencies –
Standard Operating Procedures (SOP)
Proficiency Level -1
Level 1 Behaviors
(General Familiarity)
Cites examples of SOP practices in our business operations.
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Level 2 Behaviors
(Light Experience)
Assists in the preparation of internal standard operating procedures (SOP).
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Level 3 Behaviors
(Moderate Experience)
Analyses our business and operations to identify room for improvement on the related standard operating procedures.
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Level 4 Behaviors
(Extensive Experience)
Coaches others on the implementation of SOP to reduce errors and improve quality.
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Level 5 Behaviors
(Mastery)
Builds a monitoring system to evaluate the effectiveness of our SOPs.
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3
Customer Service Desk Clerk - Grocery Store
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Customer Service Desk Clerk - Grocery Store
Proficiency Level - 4
5
Competency for -
Customer Service Desk Clerk - Grocery Store
Proficiency Level - 5
Summary of Customer Service Desk Clerk - Grocery Store skills and competencies
There are 6 hard skills for Customer Service Desk Clerk - Grocery Store, FDA Food Code Compliance, Retail Industry, Retail Customer Support, etc.
4 general skills for Customer Service Desk Clerk - Grocery Store, Returns Processing, Customer Engagement, Promotion, etc.
8 soft skills for Customer Service Desk Clerk - Grocery Store, Products And Services, Standard Operating Procedures (SOP), Service Excellence, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Customer Service Desk Clerk - Grocery Store, he or she needs to be proficient in Products And Services, be proficient in Standard Operating Procedures (SOP), and be proficient in Service Excellence.
4 general skills for Customer Service Desk Clerk - Grocery Store, Returns Processing, Customer Engagement, Promotion, etc.
8 soft skills for Customer Service Desk Clerk - Grocery Store, Products And Services, Standard Operating Procedures (SOP), Service Excellence, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Customer Service Desk Clerk - Grocery Store, he or she needs to be proficient in Products And Services, be proficient in Standard Operating Procedures (SOP), and be proficient in Service Excellence.
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